AI Receptionist Rules by State
An AI receptionist works in every state. What changes from state to state is the law on recording calls and on sales texts. Some states, like California, Florida, Massachusetts and Washington, need everyone on a call to know it is recorded; others, like Texas and New York, need one party. Each page below explains the rules for one state, with the statute linked, and shows how Awava sets things up there.
Massachusetts
All-party consent to record calls. Sales calls in Massachusetts.
See the rulesFlorida
All-party consent to record calls. The Florida Telephone Solicitation Act.
See the rulesCalifornia
All-party consent to record calls. Why a beep may not be enough.
See the rulesTexas
One-party consent to record calls. SB 140: texts are telephone solicitation.
See the rulesNew York
One-party consent to record calls. New York’s telemarketing law.
See the rulesWashington
All-party consent to record calls. Washington’s commercial text ban.
See the rulesMaryland
All-party consent to record calls. The Stop the Spam Calls Act.
See the rulesPennsylvania
All-party consent to record calls. The 2026 telemarketing update.
See the rulesIllinois
All-party consent to record calls. Illinois auto-dialer and solicitation rules.
See the rulesConnecticut
All-party consent or notice to record calls. The 2023 telemarketing law.
See the rulesOklahoma
One-party consent to record calls. The Oklahoma Telephone Solicitation Act.
See the rulesAI voices and the federal rules.
On 8 February 2024 the FCC ruled that AI-generated voices count as “artificial” under the Telephone Consumer Protection Act, so calls a business places with an AI voice need the called person’s prior express consent. That ruling is about calls you place. An AI receptionist answers calls people place to you, and Awava does not use it to dial lists.
AWAVA’S DEFAULTS, EVERYWHERE
- The greeting says when a call is recorded, in every state.
- The AI receptionist answers calls people place to you. It does not dial lists.
- Missed-call text back goes only to someone who just called you.
- Replying STOP ends texts right away.
- If a caller asks, the AI says it is an AI.
Don’t see your state? Awava works with businesses across the United States, and these defaults apply everywhere. General information, not legal advice; checked October 2026.
See what faster response is worth in your business.
Thirty minutes, your real call log, your average job value, and a clear view of where Awava would recover revenue. No deck, no pressure.