An AI Receptionist and AI Front Desk for Medical Practices
Awava sets up an AI front desk that answers your practice’s phone 24/7, books new-patient appointments and handles routine questions like hours, location and insurance accepted, plus a website built so patients searching nearby find you. It never gives medical advice. The AI Receptionist is included in AI Pro ($1,997 setup plus $397 a month), or $97 a month added to the Website or Core plan.
Or call (978) 630-7976 right now: an AI answers. That’s the demo.
Live demo: a missed call from someone looking for a new doctor.
Patients who reach voicemail book somewhere else.
Your front desk is checking people in, on the phone with insurers and answering the same questions all day. When the lines are busy or the office is closed, a new patient trying to book calls the next practice.
WHERE PRACTICES LOSE PATIENTS
- Busy lines during check-in and lunch.
- Calls before opening and after closing.
- The same questions about hours, parking and insurance, all day.
- No-shows from appointments nobody confirmed.
Six jobs an AI employee can take off your plate.
Each one is set up for you and runs on its own. You see the booked work and a short summary, not another app to check.
MORE REVENUE
New patients, any hour
New-patient calls get answered and booked 24/7, including the ones that come in before you open and after you close.
TIME BACK
Routine questions
Hours, directions, parking, insurance accepted and new-patient forms get answered automatically, so your front desk can focus on the patients in front of them.
MORE REVENUE
Filling cancellations
When someone cancels, the AI offers the open slot to patients who asked for an earlier time.
MORE REVENUE
Annual visit recall
Patients due for a check-up get a reminder with an easy way to book.
TIME BACK
Rescheduling by text
Patients reschedule by text instead of calling, and the calendar updates itself.
MORE REVENUE
Reviews after visits
Patients get a Google review request after their visit, so people searching nearby see a practice others trust.
A website built for the searches that turn into new patients.
Every Awava site is custom: your practice, your providers, your services and your location. It is written so Google and AI assistants can tell exactly what you treat and where. Patient records stay in your own systems; the site links to the portal and scheduling tools you already use. See example builds
- A page for each serviceEach service or specialty with its own title and FAQ.
- Provider biosEach provider’s background, specialties and languages spoken.
- New patient informationInsurance accepted, what to bring and how to book, answered before they call.
- Location and hoursDirections, parking and hours, clear on a phone.
- ReviewsYour Google reviews, shown where patients decide.
Every call, text and form answered, booked and followed up.
Installed, connected to your number and website, and managed for you.
AI Receptionist
Answers calls 24/7, books new-patient and routine appointments by your rules, answers hours and insurance questions, and tells anyone describing an emergency to call 911.
How it worksMissed Call Text Back
When the lines are busy, the caller gets a text from your number within seconds offering to book.
How it worksAI Lead Follow-Up
Replies to every website and Google inquiry in seconds and books the appointment.
How it worksGoogle Review Automation
Asks patients for a Google review after their visit.
How it worksWork from the customers you already have.
Pre-written texts and emails for medical practices. Edit them or send as is. About campaigns
- Appointment remindersConfirmation and reminder texts, so fewer appointments go empty.
- Annual visitsA reminder when a patient is due for a check-up.
- Patients you haven’t seenA friendly note to patients who haven’t been in for a while.
Three plans. Month to month.
All plans cancel with 30 days’ notice. The setup or build fee is charged once.
- Website · $2,497 one-time + $29/moThe custom website, hosted and managed.
- Core · $1,297 setup + $297/moThe website plus missed call text back, review requests and one lead inbox.
- AI Pro · $1,997 setup + $397/moEverything in Core plus an AI agent that answers every lead in seconds and the AI Receptionist for live calls.
- AI Receptionist on Website or Core · $97/moLive 24/7 call answering, added to either plan.
Questions medical practices ask us.
Call-recording and texting rules where you work.
An AI receptionist works in every state, but the rules on recording calls and sending sales texts differ. Each state page links the statutes and shows how Awava sets things up there. Weighing a live answering service instead? See AI receptionist vs answering service.
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The free audit shows who Google and the AI assistants name for your service and town, and what would change that.